MEDZLY.COM — TERMS AND CONDITIONS (PART I)

1. Preamble and Acceptance of Terms

This document (“Agreement”, “Terms”, or “Terms and Conditions”) constitutes a legally binding contract between the User (“User”, “You”, or “Your”) and Medzly.com (“Company”, “We”, “Us”, or “Our”), governing access to and utilization of the digital infrastructure, services, and associated interfaces collectively referred to as the “Platform”. By visiting, accessing, or engaging with any part of the Platform, You expressly acknowledge that You have read, comprehended, and unconditionally consented to be bound by these Terms in their entirety. Continued access or use of the Platform shall be deemed conclusive proof of such acceptance.

Medzly.com reserves the unrestricted right to modify, amend, or supersede any portion of these Terms at its sole and absolute discretion without prior notice. It is incumbent upon each User to periodically review this document. The most current version, as available on the Platform, shall supersede all previous iterations and shall be binding in its entirety.

2. Definitions

For the purposes of these Terms, the following expressions shall bear the meanings assigned hereunder, unless the context requires otherwise:

(a) “Platform” refers to the digital interface hosted under the domain Medzly.com, including all associated mobile sites, subdomains, APIs, backend systems, and related technological frameworks.

(b) “Practitioner” denotes any duly qualified, licensed, and registered medical professional (including but not limited to Allopathic, Homeopathic, or Ayurvedic doctors) who provides consultation or medical advice to Users via the Platform.

(c) “Consultation” means any interaction, whether virtual, telephonic, or otherwise facilitated through the Platform, wherein a Practitioner provides medical opinion, advice, or diagnosis to a User.

(d) “Services” encompass appointment scheduling, facilitation of communication between Users and Practitioners, post-consultation medicine delivery coordination, and any other ancillary digital functionality offered via the Platform.

(e) “User Data” includes all personal, medical, financial, and transactional information submitted or generated through the use of the Platform.

(f) “Applicable Law” refers to all relevant statutes, enactments, ordinances, rules, regulations, and judicial interpretations prevailing in the Republic of India.

3. Scope of the Platform and Nature of Relationship

Medzly.com operates exclusively as a technological intermediary designed to bridge the interaction between Users and independent Practitioners. Under no circumstances shall Medzly.com be construed as a healthcare provider, medical establishment, or entity engaged in clinical practice. All medical consultations, prescriptions, or treatments are rendered entirely by Practitioners in their individual professional capacity.

The Company neither practices medicine nor assumes responsibility for the accuracy, reliability, or quality of medical advice rendered through the Platform. The User explicitly acknowledges that any interaction between a Practitioner and User constitutes a professional engagement wholly independent of the Company. Medzly.com disclaims all liability, direct or indirect, arising from such engagements, including misdiagnosis, adverse effects, or unsatisfactory outcomes.

4. Platform Access and Registration Requirements

Access to the Platform or certain features may require prior registration or authentication. By creating an account, the User represents that all information furnished is truthful, accurate, and complete, and that the User possesses the requisite legal capacity to contract under Indian law. The User undertakes to maintain the confidentiality of login credentials and shall be solely responsible for all activities conducted under such account.

Medzly.com reserves the unilateral right to suspend, restrict, or permanently terminate access to any account or User without prior notice if, in its sole discretion, it determines that such User has violated these Terms, provided inaccurate information, engaged in unlawful conduct, or otherwise compromised the integrity or functionality of the Platform.

5. User Eligibility and Representation

The Platform is available solely for use by natural persons who are eighteen (18) years of age or older. By accessing or using the Platform, the User represents and warrants that they possess full legal competence and capacity to enter into a binding agreement. Where the Platform is accessed on behalf of a minor or dependent, the User hereby undertakes full responsibility for such person’s actions, use, and data submission.

The User further acknowledges that all communications, prescriptions, and treatments are rendered solely by Practitioners operating independently of Medzly.com. The Company bears no vicarious liability for professional acts, omissions, or advice delivered through the Platform.

6. Modifications, Updates, and Discontinuation

Medzly.com may, from time to time, alter, suspend, or permanently discontinue any part of its Platform, including features, functionalities, or Services, without prior notice or liability. Users agree that such modifications or interruptions shall not constitute grounds for any claim, refund, or indemnity against the Company.

The Company may also, at its discretion, introduce additional terms, privacy clauses, or policy amendments specific to new features or partnerships. Continued usage after such changes shall be construed as acceptance of the modified Terms.

7. User Conduct and Obligations

By accessing or utilizing any feature of the Platform, the User expressly agrees to conduct themselves in a manner consistent with all applicable legal, ethical, and professional standards. The User shall not, whether directly or indirectly, engage in any activity that (i) violates any provision of law, (ii) infringes upon the proprietary rights of Medzly.com or its affiliates, (iii) disrupts the operational integrity of the Platform, (iv) constitutes defamation, abuse, harassment, or moral turpitude, or (v) results in the transmission of any malware, spyware, virus, or code intended to compromise system security.

The User shall not impersonate any individual, including a Practitioner, Medzly.com employee, or any other entity, nor misrepresent their identity, credentials, or intent. The Company retains absolute discretion to monitor, restrict, suspend, or terminate the account of any User found engaging in unauthorized, fraudulent, or malicious activity, without any liability or obligation to provide notice or justification.

8. Appointment Scheduling and Consultation Framework

All consultations facilitated through the Platform shall be initiated and executed solely at the discretion of the Practitioner and User. Medzly.com serves as an intermediary mechanism to enable Users to schedule appointments, communicate with Practitioners, and coordinate subsequent actions such as medicine delivery. The Company neither initiates nor participates in any clinical dialogue or therapeutic recommendation.

The User acknowledges that Practitioners may exercise professional discretion in accepting or rejecting consultation requests, determining appropriate methods of communication (telephonic, video, or text-based), and defining consultation duration or follow-up requirements. Medzly.com bears no responsibility for scheduling conflicts, delays, cancellations, or unavailability of Practitioners, and shall not be liable for any resultant inconvenience or damages incurred by Users.

9. Consultation Outcomes and Limitation of Responsibility

The consultation and any consequent advice rendered by a Practitioner represent professional opinions formed on the basis of information disclosed by the User. Medzly.com assumes no responsibility for the authenticity, accuracy, or completeness of such information, nor for any adverse effects, allergic reactions, side effects, or outcomes resulting from medical recommendations.

The User agrees and understands that medicine efficacy, dosage accuracy, or therapeutic response are inherently variable and subject to biological diversity. Medzly.com shall not, under any circumstance, be held liable for unsatisfactory results, medical negligence claims, or perceived deficiencies in treatment outcomes. Any dispute arising between a User and a Practitioner shall be resolved exclusively between those parties.

10. Payment Terms and Financial Transactions

All monetary transactions, including consultation fees, prescription costs, or medicine delivery charges, shall be conducted directly between the User and the respective Practitioner or their authorized representative. Currently, Medzly.com does not act as a payment collector or escrow agent, and any financial engagement shall be independent of the Company.

In the event that Medzly.com integrates digital payment gateways in the future, such services shall be provided purely as technological facilitation under third-party terms, without implying fiduciary, trustee, or agency obligations. The Company disclaims all responsibility for transaction errors, gateway downtime, chargebacks, declined payments, or disputes arising from digital payment execution.

Users shall ensure that all financial data provided, including credit/debit card details or bank credentials, are accurate, legitimate, and authorized for use. Medzly.com shall not be responsible for unauthorized usage, identity theft, or financial misappropriation occurring outside its secure systems.

11. Refund and Cancellation Policy

All transactions and consultations facilitated through the Platform shall be deemed final and non-reversible. Medzly.com operates under a strict No Refund Policy, meaning that once a consultation has commenced or a medicine order has been confirmed, the User shall have no entitlement to any refund, compensation, or cancellation claim, whether on grounds of dissatisfaction, disagreement, or inefficacy.

Exceptions, if any, may be extended solely at the discretion of the concerned Practitioner and not by Medzly.com. The Platform functions merely as an intermediary and is under no contractual or statutory obligation to issue reimbursements or credits.

12. Delivery and Post-Consultation Fulfillment

All medicine procurement and delivery following consultation shall be executed exclusively by the Practitioner or their authorized pharmacy partner. Medzly.com neither manufactures, stores, distributes, nor dispenses any medicinal product. Accordingly, all risk associated with delivery timelines, product authenticity, dosage accuracy, or packaging integrity rests solely with the Practitioner or pharmacy undertaking the fulfillment.

Medzly.com expressly disclaims any liability for damage, deterioration, misdelivery, or loss of product during shipment, and any adverse health consequence arising from the consumption of medicines. Users are advised to verify all product labels, expiration dates, and dosage instructions prior to use and to report any inconsistencies directly to the prescribing Practitioner.

13. Third-Party Service Integration

The Platform may, from time to time, integrate or reference third-party systems, APIs, plugins, or services (including but not limited to telecommunication tools, payment gateways, logistics networks, or data analytics modules). The User acknowledges that such integrations are provided for convenience and operational efficiency, and that Medzly.com neither owns nor controls the policies or actions of such third-party providers.

Medzly.com shall not be responsible for any service failure, data breach, delay, or deficiency originating from third-party systems. Any reliance placed upon such external entities shall be at the User’s own risk, and all disputes or grievances arising therefrom shall be directed to the relevant third-party entity in accordance with their respective terms of service.

14. Communications, Notifications, and Consent

By engaging with the Platform, the User expressly consents to receive communications from Medzly.com in various forms, including but not limited to SMS, email, push notifications, WhatsApp messages, or telephonic calls, for transactional, informational, and promotional purposes. The User acknowledges that such communication may be automated and system-generated, and may include reminders, confirmations, alerts, or service-related notices.

Medzly.com shall not be liable for non-receipt, delay, or misdelivery of communications due to incorrect contact details, spam filters, network interruptions, or third-party interference. Users retain the right to opt out of non-essential promotional messages, subject to applicable regulatory compliance mechanisms.

15. Platform Availability and Technical Limitations

Medzly.com endeavors to maintain continuous platform accessibility and operational stability. However, the User acknowledges that technological systems are subject to occasional downtime, maintenance interruptions, or unforeseen disruptions. The Company shall not be held liable for unavailability, service degradation, or system outages caused by maintenance, updates, cyber incidents, or force majeure events.

Users agree that Medzly.com shall not be responsible for loss of data, missed consultations, or communication failures arising from such technical interruptions. The Platform, its features, and associated data are provided strictly on an “as is” and “as available” basis without any express or implied warranty.

SECTION 16 — CONSULTATION SERVICES; NATURE OF PLATFORM SERVICES.

16.1 Medzly.com operates solely as a technological intermediary that enables Users to identify, schedule, and engage with duly qualified medical Practitioners across the disciplines of Allopathy, Homeopathy and Ayurveda. The Platform does not itself provide medical treatment, clinical diagnosis, pharmaceutical dispensation, or therapeutic intervention, and nothing contained herein shall be construed as an assumption by Medzly.com of any clinical, pharmaceutical, or professional liability. The User expressly acknowledges and accepts that all clinical consultations, diagnostic pronouncements, therapeutic recommendations, and prescriptions emanate exclusively from the Practitioner who delivers such services in his or her independent professional capacity.

16.2 The User further acknowledges that Medzly.com’s role is limited to digital facilitation of communications, appointment scheduling, and logistical coordination; Medzly.com does not exercise clinical control, professional supervision, or managerial oversight over the Practitioner’s clinical judgments or therapeutic decisions and shall have no obligation to monitor or verify the substance or propriety of any clinical exchange.

SECTION 17 — PROFESSIONAL INDEPENDENCE; CONTRACTUAL RELATIONSHIP WITH PRACTITIONERS.

17.1 All Practitioners available via the Platform are independent contractors, independent professionals, or distinct entities responsible for their own regulatory compliance, licenses, malpractice insurance (if any), and professional conduct. Medzly.com neither warrants nor guarantees the existence, continuance, or adequacy of any license, indemnity, or credential held by a Practitioner beyond such documentary evidence as may have been provided through the Platform.

17.2 The contractual, fiduciary or professional obligations existing between any Practitioner and the User are bilateral and shall not be imputed to Medzly.com; the User expressly agrees that any claim, action, or proceeding relating to malpractice, negligence, clinical misconduct, or professional liability shall be brought only, if at all, against the Practitioner and not against Medzly.com, except to the extent that statutory law expressly provides otherwise.

SECTION 18 — EMERGENCY SERVICES; NO SUBSTITUTE FOR URGENT CARE.

18.1 Medzly.com is not an emergency response service. The Platform is not designed, marketed, or intended to respond to urgent or life-threatening medical conditions. Where a User is confronted with an emergency, the User shall immediately (and without delay) contact local emergency services or attend the nearest emergency medical facility.

18.2 The Company disclaims any responsibility, and shall not be held liable for any injury, loss of life, deterioration of condition, or worsening of symptoms resulting from a User’s reliance on the Platform for emergency triage or urgent medical response, including where delays in Practitioner response might be implicated.

SECTION 19 — ACCURACY, LIMITATIONS AND EDUCATIONAL CONTENT.

19.1 All medical or health-related information, clinical articles, practitioner profiles, or content published or made available on the Platform is provided for informational, educational, or general awareness purposes only and is not a substitute for individualized clinical assessment. Medzly.com does not warrant the completeness, fitness, or applicability of any such content to the unique circumstances of any User.

19.2 The User acknowledges that biological responses are inherently heterogenous and that no representation is made, either express or implied, as to the therapeutic outcomes, cure rates, or clinical effectiveness of any treatment advised or administered by a Practitioner.

SECTION 20 — PRESCRIPTIONS, DISPENSATION, AND POST-CONSULTATION FULFILMENT.

20.1 Prescriptions issued following a Consultation shall be the sole responsibility of the issuing Practitioner. The Practitioner shall determine the clinical indication, dosing, formulation, route of administration and any necessary cautions or contraindications. Medzly.com’s function in respect of prescription matters is limited to technical transmission, storage, and, where applicable, coordination of delivery logistics pursuant to the Practitioner’s instructions.

20.2 Where medicines are dispensed or delivered pursuant to a Practitioner’s prescription, the User understands and accepts that the Practitioner or an authorized dispensing pharmacy retains primary responsibility for product authenticity, storage chain-integrity, labeling, expiration, and clinical suitability. Medzly.com disclaims all liability for any adverse events, allergic reactions, product tampering, substitution, or mislabeling that may occur outside Medzly.com’s direct control.

SECTION 21 — PATIENT OBLIGATIONS, REPRESENTATIONS AND WARRANTIES.

21.1 The User affirms and warrants that all information, including but not limited to medical history, current medications, allergies, prior investigations, and other clinical data supplied via the Platform, is accurate, complete and up to date. Users shall promptly correct or update any such information to reflect material changes.

21.2 The User shall not withhold information the omission of which could reasonably be expected to affect clinical decision-making. The User assumes sole responsibility for any adverse outcomes attributable to incomplete, inaccurate, or misleading information supplied to a Practitioner.

SECTION 22 — TELECONSULTATION LIMITATIONS; TECHNOLOGICAL CONSTRAINTS.

22.1 Telephonic, video or text-based Consultations are constrained by the absence of physical examination, diagnostic tests, or bedside assessment; Practitioners may reasonably decline to render definitive advice where clinical uncertainty exists and may require in-person examination or referral for further investigations.

22.2 Medzly.com does not guarantee audio-visual fidelity, uninterrupted connectivity, or the absence of latency during teleconsultations and shall not be liable for clinical miscommunication, lost information or diagnostic incompleteness arising from network or device impairments.

SECTION 23 — PAYMENT TERMS; MODE OF SETTLEMENT; NO ESCROW.

23.1 Unless otherwise indicated, all monetary transactions in relation to Consultations and medicinal procurement shall be effected directly between the User and the Practitioner (or the Practitioner’s nominated dispensing agent). The Platform does not act as a payment intermediary, trustee, or escrow agent and is not the custodian of any funds remitted by Users to Practitioners.

23.2 In such instances where Medzly.com elects to integrate third-party payment facilitation services, the User acknowledges that such integration constitutes a technical facilitation only and shall be governed by the third-party provider’s terms; Medzly.com shall have no fiduciary responsibility for such funds and shall not be responsible for any payment provider’s insolvency, defaults, or transactional errors.

SECTION 24 — NO-REFUND, CANCELLATION AND ADJUSTMENTS.

24.1 The Parties acknowledge and agree that, given the personalized nature of medical consultations and individualized medicine preparation, payments for Consultations and medicines are non-refundable unless otherwise mandated by applicable statutory law or as expressly agreed in writing between the User and the Practitioner.

24.2 Medzly.com shall not mediate, adjudicate, or enforce refunds or financial reconciliations between Users and Practitioners and shall be indemnified against any claims arising from the exercise or non-exercise of refund discretion by a Practitioner.

SECTION 25 — TRANSACTIONAL SECURITY; PAYMENT INTEGRITY.

25.1 Where payment instruments, digital wallets, or card details are provided, the User warrants that such instruments are lawfully held and authorized for use. Medzly.com shall deploy industry standard encryption and security practices but disclaims liability for unauthorized access occurring as a consequence of third-party compromise or the User’s negligent disclosure of credentials.

SECTION 26 — SERVICE FEES, TAXES AND INVOICING.

26.1 Medzly.com reserves the right to levy facilitation fees, subscription charges, or administrative surcharges from time to time, the quantum and application of which shall be disclosed on the Platform. Users shall be responsible for any statutory taxes (including GST) or ancillary duties arising from the transaction. Where applicable, invoices shall be provided in compliance with prevailing tax laws.

SECTION 27 — DELAYED, FAILED OR REVERSED TRANSACTIONS.

27.1 Medzly.com shall use reasonable commercial endeavours to assist in investigating payment failures, reversals, or duplications, but shall not be liable for consequential damages, interest, or third-party costs incurred by the User or Practitioner as a result of payment anomalies.

SECTION 28 — INTELLECTUAL PROPERTY; OWNERSHIP CLAUSE.

28.1 All material, software, database schemata, protocols, trade dress, graphical user interfaces, logos, slogans, mark(s) and the like appearing on the Platform are the exclusive proprietary assets of Medzly.com or its licensors. No right, title or interest therein shall be transferred to the User by virtue of accessing the Platform beyond a limited, revocable license to view and use such materials for personal, non-commercial purposes.

SECTION 29 — LIMITED LICENSE; RESTRICTIONS.

29.1 The User is granted a restricted, non-exclusive, non-sublicensable, non-assignable, revocable license to access and use the Platform in accordance with these Terms. Any unauthorized copying, adaptation, derivative use, reverse engineering, decompilation, or distribution is expressly prohibited.

SECTION 30 — INFRINGEMENT AND REMEDIES.

30.1 Medzly.com reserves the right to pursue injunctive relief, takedown notices, statutory damages and all available remedies against Users who infringe intellectual property rights. The User shall indemnify Medzly.com for any third-party claims arising from the User’s misuse of protected material.

SECTION 31 — THIRD-PARTY RIGHTS AND LICENCES.

31.1 Portions of the Platform may incorporate third-party licensed software, content or APIs, which remain subject to such third-party licence terms. The User agrees to comply with such third-party notices and to direct any complaints or license disputes directly to the relevant third party.

SECTION 32 — CONFIDENTIALITY; SENSITIVE PERSONAL DATA.

32.1 All User Data, health records, and clinical communications shall be treated as confidential information. Medzly.com shall process such Sensitive Personal Data only in accordance with the User’s consent, the Privacy Policy and applicable data protection laws. Disclosure shall be limited to Practitioners, authorised processors, or statutory authorities where legally mandated.

SECTION 33 — NON-DISCLOSURE OBLIGATIONS.

33.1 Users and Practitioners shall not disclose confidential clinical records, proprietary algorithms, internal process flows, or business information obtained via the Platform to third parties without appropriate legal authorisation. Any unauthorized disclosure shall entitle Medzly.com to equitable relief (including injunctive measures) and indemnity.

SECTION 34 — DATA SECURITY, STORAGE AND LIMITATION OF LIABILITY.

34.1 Medzly.com adopts commercially reasonable technical, administrative, and organisational measures to secure User Data in transit and at rest; however, notwithstanding such measures, the User acknowledges that no system is infallible, and Medzly.com shall not be liable for intrusion, hacking, or data breach events beyond its reasonable control except where such breach is demonstrably caused by Medzly.com’s gross negligence or willful default.

SECTION 35 — PRIVACY AND DATA PROTECTION: PRINCIPLES OF PROCESSING

35.1 Medzly.com affirms its adherence to the principles of lawful, fair, and transparent processing of personal and sensitive personal information in conformity with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, as amended, and any successor legislation including the Digital Personal Data Protection Act 2023 (“DPDP Act”).

35.2 The User consents that by creating an account, scheduling consultations, or otherwise interacting with the Platform, Medzly.com shall collect, store, process, and utilize personally identifiable information (“PII”) and sensitive personal data (“SPDI”) strictly for legitimate business, operational, or compliance purposes.

35.3 Such processing may include demographic details, contact information, health parameters, prescriptions, medical history, and transactional metadata, each of which shall be retained only for as long as necessary to fulfill contractual obligations or statutory record-keeping mandates.

SECTION 36 — CATEGORIES OF DATA COLLECTED

36.1 The Platform may collect: (a) Registration Data — name, gender, age, contact details, identification proofs; (b) Consultation Data — symptoms, diagnostics, audio/video recordings, prescriptions; (c) Technical Data — IP address, device identifiers, cookies, analytics metrics; and (d) Payment Data — billing details and tax identifiers.

36.2 The User acknowledges that non-provision of essential data may render certain Platform functionalities inoperable.

SECTION 37 — LEGAL BASES FOR PROCESSING

37.1 Processing shall be predicated upon at least one lawful basis, namely — (a) explicit consent of the data principal; (b) contractual necessity; (c) compliance with statutory or regulatory obligation; (d) legitimate interests of Medzly.com balanced against the User’s rights; or (e) vital interest of the data principal in cases of health exigency.

SECTION 38 — DATA STORAGE AND RETENTION

38.1 All SPDI shall be stored within secure, access-controlled environments employing AES-256 encryption, redundant replication, and tiered access governance.

38.2 Retention periods shall conform to medical-record preservation obligations under Indian healthcare statutes and shall thereafter be archived or anonymised.

SECTION 39 — CROSS-BORDER DATA TRANSFER

39.1 Where data is transferred outside the territory of India for cloud hosting, analytics, or lawful processing, such transfers shall occur only to jurisdictions deemed adequate under the DPDP Act or pursuant to executed Data Processing Agreements ensuring equivalent protection.

SECTION 40 — USER RIGHTS UNDER DATA PROTECTION LAW

40.1 Users shall enjoy rights of access, rectification, erasure (“right to be forgotten”), data portability, and restriction of processing, exercisable by written notice to the Platform’s designated Data Protection Officer (“DPO”).

40.2 Medzly.com shall respond within statutory timeframes unless such request is manifestly unfounded or excessive.

SECTION 41 — SECURITY MEASURES AND BREACH NOTIFICATION

41.1 Medzly.com maintains layered security controls including multi-factor authentication, intrusion detection, encryption-in-transit, pseudonymization, and periodic penetration audits.

41.2 In the event of a data breach likely to result in significant harm, Medzly.com shall notify affected Users and the appropriate authority in accordance with the DPDP Act.

SECTION 42 — COOKIES AND TRACKING TECHNOLOGIES

42.1 The Platform utilizes cookies, beacons, and similar identifiers for session management, performance analytics, and personalized content delivery. The User may configure browser settings to reject cookies, acknowledging potential degradation of functionality.

SECTION 43 — THIRD-PARTY INTEGRATIONS

43.1 Links or API integrations to laboratories, pharmacies, payment gateways, or telecommunication networks are provided solely for convenience. Each third-party operates under its own privacy and security regime; Medzly.com disclaims responsibility for any breach, misuse, or processing conducted beyond its control.

SECTION 44 — DISCLAIMER OF WARRANTIES

44.1 The Platform and all services are provided on an “as-is” and “as-available” basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, or non-infringement.

SECTION 45 — LIMITATION OF LIABILITY

45.1 To the maximum extent permitted by law, Medzly.com, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, consequential, punitive, exemplary, or incidental damages arising out of or related to the use or inability to use the Platform.

45.2 The aggregate liability of Medzly.com for any claim shall in no event exceed the amount paid by the User, if any, for the service giving rise to such claim.

SECTION 46 — INDEMNIFICATION

46.1 The User agrees to indemnify, defend, and hold harmless Medzly.com and its affiliates from all claims, losses, liabilities, damages, costs, and expenses (including attorneys’ fees) arising out of (a) User’s breach of these Terms; (b) User’s violation of any applicable law; or (c) User’s infringement of third-party rights.

SECTION 47 — FORCE MAJEURE

47.1 Neither Party shall be liable for failure or delay in performance resulting from acts of God, natural calamities, epidemic, pandemic, governmental action, cyber-attack, network outage, or any circumstance beyond reasonable control, provided that the affected Party promptly notifies the other of such event.

SECTION 48 — TERMINATION OF ACCESS

48.1 Medzly.com may suspend or terminate access, with or without notice, where the User violates these Terms, engages in fraudulent or abusive conduct, or where required by law or regulatory authority.

48.2 Upon termination, rights granted to the User shall immediately cease, and all outstanding obligations shall survive termination as expressly provided herein.

SECTION 49 — GOVERNING LAW AND JURISDICTION

49.1 These Terms shall be governed by and construed in accordance with the laws of India.

49.2 Subject to the arbitration clause below, the courts of competent jurisdiction situated within India shall have exclusive jurisdiction to entertain disputes arising under or in connection with these Terms.

SECTION 50 — ARBITRATION AND DISPUTE RESOLUTION

50.1 Any dispute, controversy, or claim arising out of or relating to these Terms shall be finally resolved by binding arbitration conducted in English in accordance with the Arbitration and Conciliation Act 1996, as amended.

50.2 The arbitral tribunal shall consist of a sole arbitrator appointed by mutual consent; failing which, appointment shall be made in accordance with the said Act. The seat and venue of arbitration shall be within the territory of India.

50.3 The arbitral award shall be final and binding on the Parties and enforceable as a decree of court.

SECTION 51 — NOTICE AND COMMUNICATION

51.1 All notices under these Terms shall be given in writing via email or registered post to the address designated by each Party. Electronic notices shall be deemed received upon successful transmission.

SECTION 52 — ASSIGNMENT AND SUCCESSORS

52.1 The User shall not assign, delegate, or otherwise transfer any rights or obligations under these Terms without prior written consent of Medzly.com. Any purported assignment in contravention hereof shall be void ab initio.

SECTION 53 — RELATIONSHIP OF PARTIES

53.1 Nothing herein shall be construed to create a partnership, joint venture, employment, or agency relationship between the User and Medzly.com. The Parties are and shall remain independent contractors.

SECTION 54 — ENTIRE AGREEMENT

54.1 These Terms constitute the entire understanding between the Parties and supersede all prior oral or written communications, proposals, or agreements relating to the subject matter.

SECTION 55 — SEVERABILITY

55.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 56 — WAIVER

56.1 Failure by Medzly.com to enforce any right or provision shall not constitute a waiver unless expressly acknowledged in writing.

SECTION 57 — SURVIVAL OF OBLIGATIONS

57.1 All provisions that by their nature should survive termination—including but not limited to confidentiality, intellectual property, indemnification, and limitation of liability—shall so survive.

SECTION 58 — RECORD OF CONSENT

58.1 Digital or click-wrap acceptance shall constitute valid and binding consent under the Information Technology Act 2000 and the Indian Evidence Act 1872.

SECTION 59 — AUDIT AND COMPLIANCE

59.1 Medzly.com reserves the right to audit Practitioners for verification of credentials, compliance with applicable laws, and adherence to ethical standards, without assuming ongoing supervisory obligations.

SECTION 60 — NON-SOLICITATION AND FAIR-USE POLICY

60.1 Users shall not solicit Practitioners outside the Platform for unauthorised consultations or circumvent service-fee structures. Any such act shall constitute material breach entitling immediate suspension.

SECTION 61 — ADVERTISING AND PROMOTIONAL CONTENT

61.1 Medzly.com may display targeted promotions or sponsored content. Such display does not amount to endorsement, and Medzly.com disclaims any liability for third-party representations.

SECTION 62 — REPRESENTATIONS AND WARRANTIES OF USER

62.1 The User represents that they are legally competent, of majority age, and possess the legal authority to enter into binding obligations under Indian law.

SECTION 63 — THIRD-PARTY BENEFICIARIES

63.1 Except as expressly provided, no person other than the Parties shall have any rights to enforce any provision hereof.

SECTION 64 — SERVICE UPDATES AND AMENDMENTS

64.1 Medzly.com reserves the unilateral right to modify, amend, or update these Terms at any time, with or without prior notice. Continued use of the Platform post-amendment constitutes acceptance of revised Terms.

SECTION 65 — COMPLIANCE WITH LAWS

65.1 The User agrees to comply with all applicable healthcare, telemedicine, pharmaceutical, data-protection, and consumer-protection laws while using the Platform.

SECTION 66 — ELECTRONIC RECORD AND SIGNATURE

66.1 This document shall be deemed executed electronically in accordance with Section 10-A of the Information Technology Act 2000 and shall not require physical signature.

SECTION 67 — GRIEVANCE REDRESSAL MECHANISM

67.1 Users may lodge grievances with the appointed Grievance Officer via the contact information provided on the Platform. The Grievance Officer shall acknowledge receipt within forty-eight (48) hours and resolve the issue within one (1) month as mandated by law.

SECTION 68 — AUDIT TRAIL AND LOGGING

68.1 All user actions may be logged for security, compliance, and legal defensibility; such logs shall be admissible as evidence in any judicial or quasi-judicial proceeding.

SECTION 69 — NON-DEROGATION CLAUSE

69.1 Nothing herein shall derogate from rights or remedies available to Medzly.com under any other contract, statute, or regulation.

SECTION 70 — LANGUAGE OF INTERPRETATION

70.1 These Terms are drafted in the English language. Any translation is provided solely for convenience; the English version shall prevail in interpretation.

SECTION 71 — HEADINGS AND CAPTIONS

71.1 Headings are inserted for convenience only and shall not affect the construction or interpretation of any provision.

SECTION 72 — NO PUBLICITY RIGHTS

72.1 Users shall not use Medzly.com’s trademarks, trade name, or logo for any advertising or publicity without prior written authorization.

SECTION 73 — FRAUD AND MISREPRESENTATION

73.1 Any attempt to impersonate, falsify records, or misrepresent identity or health status constitutes fraud and may result in legal prosecution under applicable penal provisions.

SECTION 74 — MONITORING AND ENFORCEMENT

74.1 Medzly.com reserves the right to monitor platform usage to ensure compliance with these Terms and applicable law. Such monitoring may include automated and manual review of consultation logs, without infringing confidentiality safeguards.

SECTION 75 — COMPLIANCE WITH REGULATORS

75.1 Medzly.com shall cooperate with competent authorities including medical councils, health departments, or law-enforcement agencies as required by due process of law.

SECTION 76 — SURVIVABILITY OF PRIVACY CLAUSES

76.1 Privacy obligations shall survive termination, expiration, or deactivation of the User account for as long as the data remains within Medzly.com’s custody.

SECTION 77 — NOTICE OF CHANGES TO SERVICES

77.1 Medzly.com may, at its discretion, modify platform architecture, algorithms, or service offerings; such modifications shall not constitute breach provided they do not materially impair the core service.

SECTION 78 — GOVERNMENTAL ORDERS AND DISCLOSURES

78.1 Medzly.com may disclose User information upon receipt of lawful governmental or judicial order, subpoena, or request, without prior notice to the User where prohibited by law.

SECTION 79 — NON-RELIANCE AND ENTIRE UNDERSTANDING

79.1 The User acknowledges that they have not relied upon any representation, warranty, or statement other than those expressly set forth herein and that this document embodies the full and final understanding between the Parties.

SECTION 80 — EXECUTION AND EFFECTIVE DATE

80.1 These Terms shall take effect upon publication on Medzly.com and shall remain effective until superseded or revoked. By accessing or using the Platform, the User irrevocably agrees to be bound by all provisions herein.

IN WITNESS WHEREOF, the continued use of Medzly.com shall constitute conclusive acceptance of these Terms and Conditions in their entirety.